The RCVS Practice Standards Scheme (PSS) is a voluntary initiative run by the Royal College of Veterinary Surgeons to accredit veterinary practices in the UK. Through setting standards and carrying out regular assessments, the PSS aims to promote and maintain the highest standards of veterinary care. It offers peace of mind to clients of accredited practices and is similar to an Ofsted inspection for schools.
In addition to existing accreditation, practices can also demonstrate the specific areas of practice in which they excel through achieving 6 optional Practice Standards Scheme awards. Last year we achieved ‘Outstanding’ status in 4 out of 6 awards and have recently been inspected for the final 2: Client Service and Patient Consultation Service.
We can proudly announce that we are now 1 of 4 practices in the entire country to achieve outstanding status in all 6 awards!*
We would like to say a very big thank you to all of our clients who completed a whopping 265 feedback questionnaires. This questionnaire was vital to us achieving our client service award so we really can’t thank you enough.
*correct on publishing this post 06/07/2018