Outstanding in four new ways

We were recently inspected by the Royal College of Veterinary Surgeons for the Practice Standards Awards. This is similar to an Ofsted inspection for schools. We are very proud to announce that we have achieved Outstanding status in the four awards for which we were inspected.

We are one of only a handful of practices in the country to achieve multiple awards.

The inspection took place over two days with the inspector assessing all aspects of the practice by watching us work and talking to staff members to ensure we were all working to the high standards necessary to achieve the awards. Our whole team was involved in the various parts of the awards. Their collective achievement has made us very proud.

We achieved Outstanding in the following categories.

…demonstrates excellence in the service provided to patients staying within the practice

…demonstrates the practice excels in caring for emergency patients 24 hours a day by having specific training in emergency care, nursing and recognising pain

…demonstrates practices look after the welfare and safety of their staff and that their knowledge and training is kept up-to-date

…recognises the practices excellent use of diagnostic techniques including radiography, ultrasound and laboratory on site to allow effective and efficient treatment of the patients

In addition, the practice inspector commented that

  • there is a welcoming feel to the hospital as soon as you step inside, a feeling that continues with you throughout the building
  • everyone wants to do the best they can and continue to improve and move forward
  • clinical standards are very high, clearly reflected in the quality and level of training carried out and the quality of facilities and equipment¬†we use