Receptionist – Maternity Cover – Up to 1 year

Hours of Work

37.5hrs per week with shifts between 8 am – 8 pm Monday – Friday, and 1:3 Saturdays 9 am – 1 pm in rotation with the other receptionists.

Main Duties

  • To welcome clients as they arrive
  • To answer the telephone, including making appointments, dealing with any queries and taking messages accurately.
  • To take details of requests for repeat prescriptions according to the practice policy
  • To deal with payments by cash, cheque or credit card and to ensure clients pay for treatment, drugs and diet at the time, according to practice policy
  • To keep reception clean and tidy
  • To deal with emails
  • To liaise with the vets and nursing staff to provide a high standard of client care

Knowledge and Skills Required

  • Good Client Care Skills, with a calm and friendly manner and ability to communicate effectively
  • Able to cope in a crisis
  • Able to deal with distressed owners both in person and on the telephone
  • Computer literate and able to multi-task

Salary

Dependent on experience

Veterinary reception experience is desirable.  Previous reception/customer facing experience is required.  

To apply please email a covering letter and CV to our head receptionist amanda@milfordvets.co.uk