Offering the best service to our clients is always our number one priority, so we are very pleased to offer our own in-house emergency veterinary service. If you have an emergency, all you need to do is call our normal surgery phone number on 01483 414 747 any time, day or night.
By offering in-house emergency care, we can ensure continuity of veterinary staff when dealing with your pet’s individual cases. We offer emergency cover 365 days a year, with staff on site at all times. There will always be a nurse monitoring your pet’s progress.
Outside our normal opening times, consultation fees vary. Please see our price list for full details. Any necessary treatment or medication administered by the emergency service will be charged in addition to the emergency consultation fee.
For an extra fee, in special circumstances, we can offer a house call by our veterinary team.
What if my pet is not registered with you?
As well as our own clients we also provide out of hours emergency cover for the following veterinary practices:
- Alder Veterinary Practice
- Crofts Veterinary Practice
- Hunters Lodge Vets
- Woodlands Veterinary Centre
- Small World Vet Centre
If you are not registered with us or any of the above practices, our duty vet will still treat your pet in an emergency. However we do charge a surcharge of £50 for non registered clients. We will ensure that the details of your pets treatment is sent to your usual vet by the time they open in the morning.
If you would like to see our kennels and cattery facilities where your pet will be looked after overnight then please click here to take a virtual tour of the practice or call us on 01483 414747 to arrange a guided tour of the building.
What happens when your pet is with us?
Having your pet admitted can be a stressful experience and we understand the worry and anxiety that goes with it. After all, we are all pet owners ourselves.
On arrival, we examine your pet and discuss with you the treatment options, any further tests that we can carry out, and the costs.
When your pet is too ill to be cared for at home, our dedicated team will ensure they get the individual nursing care they need. The kennel nurse will settle him or her into a warm secure recovery kennel. These kennels are designed to allow your pet to stretch out but small enough to encourage rest. They are made of easily sanitised materials and special bedding is used which is soft and cosy but wicks away any moisture.
Our hospitalisation facilities
Comfortable, segregated wards for cats, dogs and rabbits are overseen by our veterinary nurses. It is understandable that when animals are admitted to the hospital, some may be frightened, as well as feeling unwell. We feel it is important for all animals to be kept in a comfortable and stress-free environment.
We have separate cat and dog wards as well as an intensive care isolation ward. Our nurses are always on hand to provide all necessary medication as well as the compulsory TLC many patients need for a speedy recovery. We have a nurse dedicated to inpatient care during the day as well as at night.
A veterinary nurse stays on site overnight to ensure your pet receives any necessary medication. CCTV monitoring in our kennel and cattery wards allows constant monitoring at all times.
The isolation ward
Our Isolation ward is used for when we admit animals suspected of having a contagious disease. For these patients we have a separate, fully equipped isolation unit, which facilitates barrier nursing. This enables us to provide equally high quality nursing care to these patients, without compromising the health of our other hospitalised patients. We even have oxygen supplies to these kennels for those patients who are extremely sick.